Refund Policy

Last updated: August 6, 2026

Our return period lasts 30 days from receipt of the order. During that window, crockpot accepts eligible returns without requiring a reason.

An eligible return may be requested for any reason within 30 days from the confirmed delivery date.

Start a Return

Email Support@crockkin.shop with your order number and the item you want to return. After confirming the request, we will send return instructions and a free prepaid return label. Do not send a return without contacting us first, because doing so can delay identification and processing.

Free Return Shipping

crockpot pays return shipping for eligible no-reason returns and provides a prepaid label at no charge. We also pay all return shipping when an item is damaged, defective, incorrect, or missing parts. No restocking fee is charged.

Return Condition

Please return the item with its included parts and accessories in reasonable condition and, where practical, in the original packaging. Normal handling needed to inspect the item does not by itself eliminate the 30-day return right. We may ask for photos or other information when they help us resolve a damaged, defective, incorrect, or incomplete shipment.

Exchanges

Exchanges are supported during the 30-day return period. Contact us with the order number and requested replacement. We will explain the available exchange process and provide the prepaid return label. Availability of the replacement item is confirmed when the exchange is arranged; if it is unavailable, we will offer a refund to the original payment method.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your delivery promptly. If the product arrives damaged or defective, the wrong item is sent, or parts are missing, contact us as soon as reasonably possible. We will provide an appropriate remedy, such as replacement, exchange, repair where suitable, or refund, and we will bear any required return shipping cost.

Ordinary Return Exceptions

The following are not eligible for an ordinary no-reason return: personalized or custom-made goods; clearance items marked Final Sale; gift cards; and opened intimate, personal-care, or hygiene-sensitive products. These ordinary-return limits do not reduce any right or remedy for an item that is damaged, defective, incorrect, or missing parts, and they do not override rights that cannot legally be limited.

Order Cancellation

You may request cancellation before the order ships. Contact us promptly; if shipment has not occurred, we will cancel and return any captured payment. Once the order has shipped, use the return process in this policy.

Refund Review and Timing

After we receive and inspect the return, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Once issued, the refund usually takes 5–10 business days to appear, depending on your bank or card issuer. This banking period starts after we send the refund and is separate from our inspection time.

Return Address

The default return address is 333 N Saint Charles Ave, Fayetteville, Arkansas, 72701, United States. Please obtain the prepaid label and return authorization from us before mailing anything so the parcel is routed and tracked correctly.

Contact

For a return, exchange, cancellation, or refund question, contact: